Ordering & FAQs

At Midway, we make ordering straightforward and shipping reliable—so you can keep serving great food without interruptions.

How to Order

Shop Online

All Midway Mix products are available through our online store. Orders are processed electronically, and payment is required at checkout.

Log in or create an account to place an order. An active account is required for all purchases.

For orders over 10 cases (or 300 lbs), contact us for assistance. Bulk shipments may qualify for special freight rates, and full-pallet quantities (60 cases) may be eligible for special pricing.

Shipping

Competitive Rates

We partner with FedEx Ground to secure discounted shipping rates, and we pass those savings directly to you. The rate shown at checkout is the lowest available option.

Checkout will display available FedEx services, including expedited options when applicable.

Tracking details are added once your order ships. You’ll receive the information by email, and it will also appear in your account order history.

Order Processing

Cutoff Time

Orders placed before 12:00 pm Central Time ship the same business day. Orders placed after the cutoff ship the next business day.

We process orders Monday through Friday, excluding major holidays.

If an item is temporarily out of stock, we’ll contact you promptly to coordinate the shipment of your order.

Packaging & Quality

Food Safety

All products are made and packaged in our FSSC 22000-certified facility, ensuring the highest food safety standards.

Each case and each bag are stamped with the date the product was manufactured. We rotate stock continually to offer the longest shelf life possible.

Shipping Restrictions

Contiguous U.S

We currently ship only within the 48 contiguous states. If you need to ship outside this area, contact us to review available options.

We cannot ship to PO Boxes.

Rates & Fees

Calculated at Checkout

Shipping costs are automatically calculated based on order weight, destination, and service level. All charges appear during checkout.

Freight charges display at checkout. If you need a different shipping method, contact us before placing your order.

Returns & Damages​

Damaged in Transit

If any packages arrive damaged, notify us immediately. Please provide photos showing the damage and the shipping label with the tracking number. Once received, we’ll work with you to replace the affected items.

For any concerns regarding product type, quantity, or other discrepancies, contact us and we’ll assist right away.

We cannot accept returns on food items.

Additional Support

Foodservice Only

All Midway Mix products are packaged and sold exclusively to businesses. We are not able to sell directly to consumers.

Some distributors may offer Midway products. If you prefer purchasing through a local distributor, have them contact us—we welcome new distributor partnerships.

Visit our contact page for all available ways to reach our support team.

Contact Us